It looks great on you. I agree with Ken.

Feb 25, 2015,08:50 AM
 

Don't give up on Hublot.


For someone who owns 6 of them, I would think it is among your favorite brands.  It would be a pity for you to drop your passion for them.

A great measure of any company is how they handle customer service.  I understand you did not have your calls returned as promptly as you would have liked.  It happens.  

Many of us on PuristSPro have been at this hobby for tens of years.  We're telling you Hublot customer service is top notch.  This fact is not debatable.  Your watch will be fixed.

Perhaps the diamond bezeled Classic Fusion will help you pass the time in waiting for the Unico to return smile


More posts: Big BangClassic FusionUnico

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Stunning watch, questionale movement, awful sales and aftersales

 
 By: qwertex : February 21st, 2015-05:21
This is my new Hubloc Unico King Power. As beautiful as this watch is, and it really is stunning, I'm afraid it's likely to be the last Hublot we buy (sixth Hublot this). The watch itself is absolutely beautiful, no negative comments on the look of it tho...  

This watch is so iced out it doesn't need to tick tock

 
 By: Arie - Mr Orange : February 21st, 2015-05:27
You wouldn't see the hands without sunglasses anyhow

Ohhh, what a pity!!

 
 By: MCG (Markus) : February 21st, 2015-07:42
This certainly not to the standards of Hublot! Although it should not happen, failures can happen everywhere. Afterall we are human. How about your other 6 Hublots? I only can suggest get in touch with Hublot CEO Jean Claude Biver! He is very approachable... 

how about this Boa Bang

 
 By: qwertex : February 24th, 2015-05:42
Many thanks for the response! There's a quick snap of the Boa Bang - women especially love this watch, my other two are mid 2000s older models I don't much wear and the other two are ladies. The other watches run absolutely fine but again, none of them ar...  

Welcome to PuristSPro.

 
 By: KIH : February 21st, 2015-08:46
Hello. This is your first post and I am sorry that your first post is like this. Hublot is well known for its after sales service. Well, at least, Mr. Jean Claude Biver (Chairman) is such a man. Yes, we see the video. I am so sorry to see it. How about po... 

Sad to hear... but welcome!

 
 By: andrewluff : February 21st, 2015-10:43
Its good to have you on the Hublot forum, however I am sorry it is under such circumstances. Perhaps you can send me a PM and I will see what I can find out for you. Hublot has legendary after service, but unfortunately with all brands sometimes something... 

Our Moderators Ken and Andrew have authored wonderful replies to you.

 
 By: MichaelC : February 21st, 2015-11:17
With them, I welcome you to PuristSPro. It is a shame that your very first post is to share a negative experience though. One thing we know for sure, Hublot's customer service is exemplary. They will correct the problem no doubt; give them a reasonable ch... 

Someone from Hublot will contact you shortly....

 
 By: KIH : February 22nd, 2015-02:57
... so, please beware of the PM (Private Mail) coming to your email address you registered. Also, you should contact Andrew who know people at Hublot UK or London Boutique. By posting here (although it is unfortunate that your first post was a negative ex... 

...some other watches too

 
 By: qwertex : February 24th, 2015-05:20
Many thanks Ken and Andrew. The original point of sales is absolutely a moot point for me, they used classic game theory not expecting repeat business which they of course will not get. If I were Hublot, I'd address this with them. The response from Londo...  

...and today I saw this

 
 By: qwertex : February 24th, 2015-12:13
As much as I am disappointed with Hublot, I had this on today though I didn't get the model and number, it's possibly the most beautiful watch I've ever seen, especially with the leather crocodile strap. The pictures don't do it justice, really a work of ...  

It's a Classic Fusion King Gold Diamonds 45mm - 525.OX.0180.LR.1104

 
 By: qwertex : February 25th, 2015-05:29
It's a Classic Fusion King Gold Diamonds 45mm - 525.

Looks so nice on your wrist....

 
 By: KIH : February 25th, 2015-06:13
... so, please just don't give up on Hublot. People are trying to fix the problem and it will be rectified as soon as possible. Just sit tight and be a bit more patient... Thank you for sharing the pics of your beautiful Hublot! Ken

It looks great on you. I agree with Ken.

 
 By: MichaelC : February 25th, 2015-08:50
Don't give up on Hublot. For someone who owns 6 of them, I would think it is among your favorite brands. It would be a pity for you to drop your passion for them. A great measure of any company is how they handle customer service. I understand you did not... 

Hm... Firstly, I have experienced the BEST after sales service from Hublot.

 
 By: 中野れい : February 25th, 2015-20:40
In my case, I have been bugging the heck out Hublot MBS Singapore though NONE of my Hublots was bought from them :) Each time they always keep track of the repair (same watch, 4 times already) and always inform me the progress. When I go there to ask ques... 

True...

 
 By: KIH : February 26th, 2015-03:52
... about Mr. Biver. He is such a Chairman (now) and who made Hublot what it is today in the last decade or two. So customer-centric and LOVES watches and those who love watches. Very friendly, approachable. He receives 500 emails or more every morning bu... 

500 e-mails per day! Wow...

 
 By: 中野れい : February 26th, 2015-19:27
Yes Ken, deep respect for the man.

My apologizes

 
 By: jcbiver : March 1st, 2015-19:43
As Chairman of Hublot, I want both congratulate you for the acquisition of this watch and at the same time apologize for the very unusual problem you had with the watch. Believe me that such an incident is quite rare and again, please accept my sincere ap... 

Thanks Mr. Biver

 
 By: MichaelC : March 4th, 2015-13:36
JCB, You are most kind to author your reply here on the forum. We welcome your direct participation. The PuristSPro Moderators quickly acted to try and provide assistance. With Hublot behind us, it is very easy to sort out such issues and help our members... 

Thank you for chiming in!

 
 By: KIH : March 6th, 2015-04:02
You are the best Chairman of the industry. No question about it. I am sure he will respond and be appreciative. Again, thank you for backing up the HUBLOT owners "club"! Ken

Seeing a direct response from you makes me want a Hublot next.

 
 By: meatrackmd : March 8th, 2015-14:00
I have always admired your brand as much as your approach to the industry. I have only collected a few pieces in my time, but there have been several in the classic fusion line I love. You direct and personal input reassures me, as well as others on this ... 

100% agree!

 
 By: MCG (Markus) : March 8th, 2015-15:24
I was at the same point, I too, have a tiny wrist. Try a 42mm CF. It wears like a 40mm watch... ;-)

Another Hublot

 
 By: qwertex : March 13th, 2015-09:49
This is an older Hublot we have, rubs beautifully still and it's undeniably Hublot. 39mm, fair bit smaller but very solid. It's a good crossroads piece, it has modern elements of Hublot design but also a more traditional look. ...  

This could have happened with any brand...

 
 By: kennygfunk : March 13th, 2015-16:50
I've owned several Hublots: Big Bang Evolution Stainless Steel, Big Bang Evolution Black Magic, and Big Bang Unico Titanium. I never had a problem with any. On the other hand, when I first purchased my AP Panda new the crown came right out when I tried to... 

the watch is back

 
 By: qwertex : March 19th, 2015-15:40
Great - the watch has been repaired and returned! I'm glad though I don't agree with the previous post re understanding these sorts of issues at all. A £35,000 mechanical watch has no excuse not to work from new and be in a shop let alone be sold given th...  

Kudos to Mr. J-C B

 
 By: Rock1 : April 21st, 2015-16:10
A couple years ago I bought a Girard-Perregaux Laureato and it just stopped dead after one month. Local AD couldn't get it to move. Took months to get it repaired and returned. Things didn't go right with your purchase experience and Mr. Biver stepped up....